Last updated: 25 September 2026
No change-of-mind returns
We do not accept returns or exchanges because you have changed your mind. Please review the product photographs, description and specifications carefully before ordering. If you have questions before purchase, submit them through our Contact Us form.
This restriction does not apply to remedies available under applicable law for damaged, defective, incorrect or misdescribed products.
Report an issue within 24 hours
Report a damaged, defective, incorrect or incomplete delivery through our Contact Us form within 24 hours of delivery. Include your order number, a description of the issue and an unboxing video. An unboxing video is required evidence under our standard reporting process.
If the form does not accept a video attachment, include a viewable link to the video in your message. Keep the product and packaging available while we review the issue.
The reporting period and video requirement do not remove statutory rights, including remedies for a defect that could not reasonably be discovered within 24 hours.
Review & return instructions
Every request is reviewed against the order details and the evidence provided. Please do not send a product back before contacting us. If a return is authorised, we will provide the return instructions and address through our response to your request.
Authorising a return does not by itself confirm the final resolution; we may need to inspect the returned product. Any remedy required by applicable law will be honoured.
Return costs
Customers are responsible for costs incurred in returning a product, except where Kinahh is required to bear those costs under applicable law. Please follow the return instructions provided before arranging shipment.
Condition of the item
Please avoid wearing, altering or repairing an item while a delivery-related issue is under review, and retain the original packaging where available. Damage caused by subsequent wear, misuse or mishandling is not treated as a defect present on delivery. This does not exclude a genuine pre-existing fault.
Handcrafted variations
All Kinahh jewellery is handcrafted. Minor variations in colour, finish or texture are natural characteristics of handmade pieces and do not, by themselves, qualify as defects. This does not excuse a product that is materially different from its description.
Our no-change-of-mind policy also applies to sale, discounted and customised products. It does not exclude remedies for faulty, incorrect or misdescribed items.
Store credit & exceptional refunds
Approved refunds are normally issued as Kinahh store credit. Refunds to the original payment method are reserved for exceptional cases involving a verified mistake by Kinahh, or where a monetary refund is required by applicable law.
Store credit will not be imposed in place of a monetary refund to which you are legally entitled. We will confirm the approved resolution and amount after reviewing your request.
Processing time
Once initiated, an approved refund or store credit takes 3–5 days to process. This period begins when the approved refund or credit is initiated, not when the request is first submitted. If it has not been received after this period, contact us using your order number.
Questions & requests
Submit all return, refund and product-related questions through our Contact Us form. Include your order number and relevant details so we can review your request. For delivery-related claims, include the required unboxing video or a viewable link to it.