Last updated: 25 September 2026
Requesting a cancellation
Submit a cancellation request through our Contact Us form as soon as possible, including your order number. We will review the order status and confirm whether the request can be accommodated.
A submitted request does not itself cancel an order. Cancellation is confirmed only when you receive confirmation from Kinahh. Please do not assume that an order has been cancelled while awaiting our response.
Orders already being prepared or dispatched
Whether a cancellation or change can be accommodated depends on the stage of the order. If preparation or dispatch has progressed, we may be unable to stop or change it. Contact us for the position on your specific order.
Our no-change-of-mind returns policy applies after delivery. This does not remove your statutory rights concerning defective, incorrect or misdescribed goods.
Refunds following cancellation
If a cancellation is approved and a refund is due, we will confirm the resolution. Our Returns & Refunds policy explains store credit, exceptional original-payment refunds and the processing period of 3–5 days after initiation. Any monetary refund required by applicable law will be honoured.
If Kinahh cannot fulfil your order
If we cannot fulfil an order, we will contact you about the issue and arrange any refund due. Store credit will not be imposed instead of a monetary refund that is legally required.
Questions & changes
Use the Contact Us form for cancellation questions or order-change requests. Include your order number and explain the change you are requesting.