A few helpful answers before and after your order.
What is my jewellery made from?
Each piece has its own materials, stones and finish. Please read the product description and use the photographs to explore its details. Kinahh jewellery is handcrafted, so minor variations in colour, texture and finish can occur.
When will my order arrive?
Orders are normally dispatched within 1–2 days, with estimated delivery within 4–8 days of placing your order. Timing can vary by location, courier operations and holidays. See our Shipping Policy for details.
How much does shipping cost?
Shipping charges and the final order total are displayed at checkout before you place your order.
How can I track my order?
Tracking details are provided after dispatch. For help with an existing order, send your order number through our Contact Us form.
Can I pay by Cash on Delivery?
Cash on Delivery is available where offered at checkout. Select the Cash on Delivery delivery option and review the final total before placing your order.
Can I return something if I change my mind?
We do not accept change-of-mind returns or exchanges. Please review the product details carefully before ordering. This does not affect remedies available under applicable law for damaged, defective, incorrect or misdescribed products.
What if my order arrives damaged, incorrect or incomplete?
Report the issue through our Contact Us form within 24 hours of delivery. Include your order number, a description of the issue and a viewable link to your unboxing video. Keep the item and packaging while we review your request. Please read our Returns & Refunds policy, including the protections for statutory rights.
How are approved refunds processed?
Approved refunds are normally issued as store credit. Original-payment refunds are reserved for verified mistakes by Kinahh or where required by applicable law. An approved refund or credit takes 3–5 days to process after initiation. Return costs are normally the customer’s responsibility, except where applicable law requires otherwise.
Can I cancel or change an order?
Use our Contact Us form as soon as possible and include your order number. We will check the order status and confirm whether the request can be accommodated. A request does not cancel an order until Kinahh confirms it. See our Cancellation Policy.
How should I care for my jewellery?
Keep your jewellery dry and away from perfume, lotions and household cleaners. Wipe gently with a soft, dry cloth after wear and store pieces separately. Follow any product-specific instructions and visit our Jewellery Care page for more guidance.
Here to Help
Still have a question? Contact us with the product name or your order number, and we will help you with the next step.